Welcome to Greencore Store, where premium craftsmanship meets your passion for plants. These Terms and Conditions outline the rules and regulations for using our website (www.allforindoorplants.com) and purchasing our handcrafted plant pots and accessories.

By accessing our website and making purchases, you agree to these terms in full. If you disagree with any part, please refrain from using our services.

1. Our Customers

Greencore Store serves plant enthusiasts and interior decorators worldwide (excluding some Asian and remote regions) who appreciate:

  • High-quality ceramic, fibrestone, and composite plant pots
  • Thoughtfully designed houseplant accessories
  • Sustainable, stylish home decor solutions

2. Website Use

2.1 User Responsibilities

When using our website, you agree to:

  • Provide accurate account and purchase information
  • Not use our site for unlawful purposes
  • Not attempt to gain unauthorized access to our systems
  • Respect our intellectual property rights

2.2 Account Security

You’re responsible for maintaining the confidentiality of your account credentials and all activities under your account.

3. Products & Services

3.1 Product Descriptions

We take pride in our premium collections including:

  • Material types: CERAMIC, COMPOSITE, FIBRECLAY, FIBRESTONE, SANDSTONE
  • Colour options: Black, Blue, Brown, Copper, Gold, Green, Grey, Pink, Red
  • Plant care accessories: HOUSEPLANT TREATMENTS, PLANT FOOD, POTTING solutions

While we strive for accuracy, slight variations in colour or texture may occur due to material characteristics.

3.2 Custom Orders

Custom or personalized items are non-returnable unless damaged in transit.

4. Orders & Payments

4.1 Order Process

Orders constitute an offer to purchase, which we accept by sending a confirmation email. We reserve the right to refuse orders at our discretion.

4.2 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

Payment is processed immediately upon order confirmation.

4.3 Pricing

All prices are in GBP (£) and include VAT where applicable. We reserve the right to adjust prices but will honour the price at time of order confirmation.

5. Shipping & Delivery

5.1 Shipping Options

We offer two shipping methods:

  • Standard Shipping (£12.95): Via DHL or FedEx (10-15 business days after dispatch)
  • Free Shipping: For orders over £50 via EMS (15-25 business days after dispatch)

Processing time is 1-2 business days for all orders.

5.2 Delivery Areas

We ship worldwide except to some Asian and remote regions. Customers are responsible for any customs duties or import taxes.

5.3 Delivery Issues

Please inspect deliveries immediately. Report damaged or missing items within 48 hours to [email protected].

6. Returns & Refunds

6.1 Return Policy

We offer a 15-day return window from delivery date for:

  • Damaged or incorrect items (free returns)
  • Change of mind (customer pays return shipping)

Items must be in original condition with packaging intact.

6.2 Return Process

To initiate a return:

  1. Contact us within 15 days with your order number and reason
  2. Wait for our approval and instructions
  3. Package items carefully (original packaging preferred)
  4. Ship the return (we provide labels for faulty items)

6.3 Refunds

Refunds are processed within 3-5 business days of receiving returns and will appear in your account within 5-10 business days.

7. Intellectual Property

All content on our website (images, text, designs) is our property or licensed to us and protected by copyright laws. You may not reproduce any content without our written permission.

8. Liability Limitations

8.1 Product Use

Our plant pots are designed for decorative purposes. We’re not liable for:

  • Plant health issues unrelated to our products
  • Improper use of our products
  • Natural variations in plant growth

8.2 Website Availability

We strive to maintain uninterrupted service but aren’t liable for temporary unavailability due to technical issues beyond our control.

9. Privacy

Your privacy is important to us. Please review our separate Privacy Policy for details on data collection and use.

10. Changes to Terms

We may update these terms periodically. Continued use after changes constitutes acceptance of the modified terms.

11. Governing Law

These terms are governed by English law. Any disputes will be subject to the exclusive jurisdiction of English courts.

12. Contact Us

For questions about these Terms:

Greencore Store
76 Park End St, Oxford, GB OX7C 3HV
Email: [email protected]

Thank you for choosing Greencore Store. We’re committed to helping your plants – and your plant styling dreams – thrive!