Welcome to Greencore Store’s FAQ section, where we aim to cultivate clarity about our premium plant pots, houseplants, and delivery services. Below you’ll find answers to our most commonly asked questions about our botanical collections and shopping experience.
About Our Products
What materials are your plant pots made from?
We offer a carefully curated selection of premium materials to suit every aesthetic and functional need:
- FIBRECLAY & FIBRESTONE: Lightweight yet durable, with excellent drainage properties
- CERAMIC & COMPOSITE: Classic styles with modern durability
- SANDSTONE: Natural, rustic textures for outdoor/indoor use
- Metallic finishes (Copper, Gold): Designer statement pieces
Do your plant pots include drainage holes?
Most of our pots feature drainage holes (clearly noted in product descriptions). Our FIBRECLAY and COMPOSITE collections include removable rubber stoppers for flexible use.
Can I purchase plants and pots together?
Absolutely! Browse our HOUSEPLANT STYLES section for pre-curated combinations, or use our SHOP BY COLOUR system to create your perfect pairing. Our designers recommend matching pot materials to your plant’s watering needs.
Ordering & Account
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
All transactions are securely processed with 256-bit encryption.
How can I track my order?
You’ll receive a shipping confirmation email with tracking information once your order leaves our Oxford greenhouse. For Standard Shipping, use DHL/FedEx tracking. Free Shipping orders can be tracked via EMS.
Can I modify my order after placing it?
We process orders quickly to ensure fresh delivery! Contact
[email protected] within 2 hours of ordering if changes are needed. After this window, we cannot guarantee modifications.
Shipping & Delivery
What are your shipping options?
Standard Shipping (£12.95): DHL/FedEx delivery in 10-15 business days after processing (1-2 days). Ideal for time-sensitive gifts.
Free Shipping: Available for orders £50+, delivered via EMS in 15-25 business days. Perfect for combining multiple items from our collections.
Designer Tip: Order by Wednesday noon for fastest dispatch!
Do you ship internationally?
Yes! We deliver worldwide except some Asian and remote regions. All international shipments include phytosanitary certificates where required.
How are plants packaged for shipping?
Our Oxford team uses climate-conscious packing:
- Houseplants travel in ventilated boxes with moisture control
- Fragile items like CERAMIC pots receive custom protective wrapping
- Heavier SANDSTONE planters are secured with non-shift packaging
Returns & Exchanges
What is your return policy?
We offer 15-day returns for unused items in original packaging. For damaged items, contact us immediately at
[email protected] with photos of the damage. Living plants have seasonal return restrictions—we’ll notify you if this applies.
Who pays for return shipping?
For damaged/incorrect items: We cover return costs. For change-of-mind returns: Customers are responsible for return shipping. We recommend insured tracking for valuable items like Gold-accented planters.
How long do refunds take?
Processed within 3-5 business days after we receive your return. PayPal refunds appear fastest (1-2 days), while credit cards may take 7-10 days to reflect.
Plant Care Guidance
Where can I find care instructions?
Each plant includes care cards, and our PLANT CARE section offers detailed guides. For specific queries about PLANT FOOD & TREATMENTS, our team can provide tailored advice.
Do you offer potting services?
While we don’t currently offer pre-potted plants, our POTTING, PLANTING & DISPLAY section includes all materials and step-by-step guides to create professional arrangements at home.
